HP Hearing Pro Review
The short version
The HP Hearing Pro pairs a familiar consumer-tech name with Nuheara's FDA-cleared self-fitting technology, and backs it with a longer-than-average 2-year warranty and a 60-day trial. But the honest picture is more mixed than the brand name suggests: an independent multi-brand comparison study ranked it last of six OTC devices tested on sound quality and clarity, and real owner opinion is itself split depending on where you buy it.
What independent testing actually found
This is a divergence story, and an unusual one - the gap isn't "great in the lab, unhappy owners." Both the professional result and the consumer picture point toward real, documented weakness or inconsistency, and we're presenting both plainly rather than picking a side.
- Professional/lab testing: AudiologyOnline's "Research Quick Takes Volume 10: An Update on OTC Hearing Aids," a CEU/research-summary article for audiologists, cites a comparative study that tested six self-fitting OTC devices (HP Hearing PRO, Jabra Enhance Plus, Lexie B2, Lexie Lumen, Sontro, Sony CRE-C10) via real-ear measurements with 43 adult participants. HP Hearing PRO scored lowest of the six on both overall sound quality (6.3 out of 10) and clarity (5.1 out of 10); Lexie B2 scored highest (8.1 and 7.5, respectively) (AudiologyOnline). We found this via a search snippet rather than a hand-verified direct fetch of the underlying study, and it's worth noting we couldn't confirm whether the 6.3/5.1 figures are participant-survey perception scores or instrument-measured scores - a real distinction the summary alone doesn't resolve. No HearAdvisor SoundScore exists for this model.
- Consumer sentiment, separately from that lab score: retail ratings for the Hearing Pro genuinely disagree by platform. Best Buy shows 2.9 out of 5 across 90 reviews (Best Buy), while Walmart's business listing shows a meaningfully higher figure - roughly 3.8 out of 5, derived from its own published rating breakdown (51.8% five-star down to 10.7% one-star; review count not stated, roughly 56 inferred from the percentages) (Walmart). These are two different retail platforms with genuinely different buyer populations, not a single fact in conflict - we're carrying both figures forward rather than averaging or picking one.
One documented, specific complaint worth calling out: a Best Buy customer review reports the device doesn't function usefully as a single unit - removing either side shuts the remaining one off. Worth knowing if you're considering it for single-sided hearing loss.
Trial period and warranty
HP backs the Hearing Pro with a 60-day money-back trial, agreed on by two independent sources. Where you buy it changes your return-shipping terms: HP covers return shipping for purchases made directly on hphearingpro.com, but purchases through a third-party retailer (Best Buy, Target, Amazon, etc.) fall under that retailer's own return policy instead.
The warranty is a 2-year manufacturer's warranty covering parts - longer than much of this catalog's usual 1-year term. This is now corroborated by a genuine brand-primary document: Nuheara/HP's own official warranty-policy PDF (badged "HP Official Licensee," issued by Nuheara Inc.) states coverage of "two (2) years from the date of purchase in accordance with our medical device products warranty."
Fitting: the Hearing Pro uses a proprietary in-app "Ear ID" hearing test to self-fit - no audiologist visit required. It's rechargeable, with up to 8 hours per charge (5 hours if actively streaming), and its charging case adds roughly 3 extra charges for about 32 hours total between case charges. It supports Bluetooth 5.0 with bi-directional streaming of calls and media, plus app-controlled Active Noise Cancellation and a "Focus" mode. Water/dust resistance is rated IP54. It does not support telecoil - a direct-fetched spec table states "T-Coil Receiver: No," though we only have that from a single source so far.
The Hearing Pro isn't designed or sold for single-ear use - two independent sources (a professional Reviewed.com review and a Best Buy customer review) both note there's no option to use a single earbud, and no source describes a single-unit purchase or replacement path.
The HSA/FSA math
At the confirmed $699/pair price:
| Tax bracket | Effective cost after HSA/FSA savings |
|---|---|
| 12% | $615 |
| 22% | $545 |
| 32% | $475 |
This is arithmetic, not tax advice - actual savings depend on your specific plan and eligible-expense rules. The Hearing Pro is confirmed FSA/HSA Store-eligible under its own specific SKU (40746) on both platforms, not just a general OTC-category note, so this isn't a hypothetical calculation. Check with your plan administrator before assuming reimbursement.
Ownership and market context
HP (Hewlett-Packard) sells the Hearing Pro under a worldwide trademark license with Nuheara Limited, announced April 2022 and running through the end of 2027 - HP licenses and markets Nuheara's FDA-cleared self-fitting technology under its own brand name. This is a licensing deal, not an acquisition of Nuheara or its underlying IP. Nuheara itself subsequently entered voluntary administration and liquidation in 2023, but the HP-branded product has continued to be sold under the license unaffected - a past event on the licensor's side, not a current wind-down or discontinuation risk for this product.
What we couldn't confirm
- Tinnitus masking: no dedicated tinnitus-masking feature found across several research passes. If managing tinnitus specifically is a priority, we can't confirm this device addresses it.
- Mid-trial exchange policy: HP's own support site has an article titled "How do I request a return for refund or replacement?" that hints a broader exchange option may exist, but the article's actual content wasn't reachable to confirm whether "replacement" means a fit/comfort exchange, a defective-unit swap, or both. We're not stating this as settled either way.
Where to buy
We haven't confirmed an affiliate relationship for HP Hearing Pro. Rather than link to a retailer page we can't verify, here's a plain, no-commission link to a listing we could directly verify: View the HP Hearing Pro at Diglo.
Disclosure
Drafted with AI assistance from HearingScout's verified product database; reviewed and fact-checked against primary sources before publishing. See our methodology for how we evaluate every device.